Code of conduct
MISSION
PSI’s mission is to be the best clinical research organization in the world as measured by our employees, clients, investigators, and vendors. In furtherance of our mission, PSI has implemented this Code of Business Conduct (the “Code”).
The Code applies to all PSI companies, subsidiaries and affiliates, as well as all PSI employees, consultants and contractors. PSI also expects all suppliers and supply chain partners to comply with this Code and to uphold the same principles throughout their own operations and any subcontracted activities.
PROFESSIONALISM
We carry out our duties in a professional and reliable manner, adhering to this Code, in order to ensure the safety and well-being of those persons participating in the clinical trials PSI manages. We also aim to provide our client with high-quality services and deliverables.
COMPLIANCE WITH LAW
We uphold applicable law at all times. There are no excuses for not abiding by law and failure to do so will be met with serious consequences, including notification to and cooperation with authorities where required and as stated by this Code. It is imperative that we are law-abiding in all facets of our professional lives.
PATIENT SAFETY AND ICH GCP
Our priority is to conduct clinical research at the highest ethical and scientific standards. We strive to ensure and protect the safety and the rights of the patients participating in the clinical trials we manage.
We abide by the International Conference on Harmonization and Good Clinical Practice. We endorse these international, ethical and scientific quality standards for designing, conducting, recording and reporting clinical trials. We understand the importance of conducting clinical trials in accordance with these guidelines.
HEALTH AND SAFETY
We are committed to providing a safe, healthy, and supportive workplace for all employees, contractors, and visitors. We work to identify and reduce health and safety risks across our operations, helping to prevent accidents, injuries, and occupational illnesses.
We all share responsibility for maintaining a safe environment by following safety procedures, using required protective measures, and promptly reporting concerns.
DIVERSITY AND INTERCULTURAL COMMUNICATION
We have a great and diverse set of skills, experiences, backgrounds and perspectives, which allows us to run cohesively in the global marketplace.
Working in international and interdisciplinary teams, we understand the importance of communicating effectively and efficiently with employees and business partners from varying cultures, backgrounds and languages. We understand and accept the differences within and among our offices and business partners. This better allows us to serve our clients throughout the world.
EQUAL OPPORTUNITY, NON-DISCRIMINATION AND ANTI-HARASSMENT
We are committed to being an equal opportunity employer. We do not discriminate in hiring anyone based on any legally impermissible factor, which may include race, color, religion, creed, sex, nationality, citizenship, marital status, sexual orientation, gender, gender identity, genetic information, pregnancy, disability, or military status. We encourage and understand the importance of diversity in the workplace and do not condone any discriminatory practices.
We are committed to fostering an inclusive working environment and do not tolerate harassment in any form. Harassment in any form, whether physical, verbal, psychological, or sexual, will not be tolerated. No one working at or with PSI should be apprehensive or scared to work due to another’s actions or retaliation for reporting discrimination or harassment.
LABOR AND HUMAN RIGHTS
We maintain a strong commitment to upholding and respecting human rights throughout our global organization and supply chain. We do not tolerate human trafficking, forced labor and unlawful child labor, and require that all employees and supply chain workers are employed in full compliance with applicable labor laws, including minimum wage requirements and restrictions on working hours.
PSI Modern Slavery and Human Trafficking Statement (UK)
CONFLICTS OF INTEREST
We discourage any interaction that presents or appears to present any conflict of our interests or those of our clients. Conflicts may arise in a variety of situations, including but not limited to personal, professional and financial dealings. It is important that neither our business nor personal interactions create conflicts of interest, or improperly influence decisions.
If a conflict of interest or an appearance of one does arise, the issue should be escalated to a manager or a supervisor immediately so that it may be dealt with appropriately.
CONFIDENTIAL INFORMATION
We understand the importance and significance of protecting confidential information and are vigilant in protecting it from improper use and/or disclosure. In furtherance thereof, we must make sure we are using and disclosing confidential information only for authorized purposes.
In case of any uncertainty about whether any document, item or piece of information constitutes proprietary or confidential information, we err on the side of caution and keep the information in confidence.
DATA PROTECTION AND PRIVACY
We respect the right to privacy of all individuals whose personal data we process and are committed to safeguarding the personal information of our staff, as well as study participants, healthcare professions, medical experts and all others involved in the clinical trials managed by PSI.
We comply with the applicable data protection laws and abide by the following data protection principles:
- Principle of lawfulness, fairness, and transparency which involves ensuring to have the legal basis for processing personal data and informing individual about the terms of data processing and their data protection rights.
- Principles of purpose limitation and data minimization which means using personal data for specified, explicit and legitimate purposes that are known to the individuals, and collecting the data that are necessary to achieve such purposes.
- Principle of storage limitation by implementing rules for data retention time through our policies and business contracts.
- Principle of data accuracy by implementing policies and processes to ensure timely correction and completeness of personal data.
- Principle of integrity and confidentiality by implementing reasonable and appropriate security measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction.
INSIDER TRADING
We may be privy to proprietary new drugs, new trials and other non-public information. However, we do not use such information for financial gain or in violation of law. In particular, we do not engage in any sort of insider trading.
FAIR COMPETITION
We deal with staff and business in a fair and ethical manner. We are honest and endorse an atmosphere of fair dealing. We do not promote any false or hyperbolic statements in order to obtain business. We strive to be forthright and do not over-promise and/or under-deliver. We endeavor to fairly represent our abilities and fulfill any promises that we make.
ANTI-BRIBERY, ANTI-CORRUPTION AND FRAUD PREVENTION
We do not tolerate bribery or corruption or fraud of any kind. We do not make or accept payments or any transfers of value that could be construed as a bribe, kickback nor do we engage in any other dishonest or corrupt practices.
In addition to this general prohibition, there are specific laws in the areas of anti-bribery, anti-corruption and fraud prevention that are directly applicable to our services and those of our clients. We expect everyone to always comply with these requirements.
SUSTAINABILITY
We are committed to operating in a socially and environmentally responsible manner. We seek opportunities to use resources efficiently and to reduce unnecessary waste.
We also expect our partners and suppliers to act responsibly and in accordance with applicable laws.
REPORTING MISCONDUCT
We do not tolerate violations of this Code. It is important that any actual or suspected illegal behavior or other misconduct covered by this Code is reported so that we can investigate, address, and remedy such issues appropriately.
You can report concerns or potential violations through our secure reporting channel:
https://whistleblowersoftware.com/secure/PSI
All reports will be treated as strictly confidential. We will not tolerate retaliation against anyone who, in good faith, raises a concern, reports potential misconduct, provides information, or otherwise assists in an inquiry or investigation.
REVIEW
This Code will be reviewed and updated periodically to ensure it is up-to-date and inclusive of PSI values, principles and expectations. We welcome any suggestions for improving the Code.
We believe that each individual has something valuable to contribute and we are not as strong alone as we are together.
8th May 2026
