Working at PSI

Team Member Spotlight: Insights from a Learning, Design & Technology Specialist

This spotlight story explores Anna’s growth within PSI, how her role impacts learning and development for her colleagues, and insights into what influences a successful career.

Describe your role within PSI, the responsibilities you handle on a day-to-day basis, and how your role impacts a clinical trial. 

As a Learning, Design, & Technology Specialist, I am primarily responsible for creating various learning materials, including tutorials, presentations, brochures, and more. These materials are designed for our colleagues and cover essential areas such as the clinical research industry, corporate processes, and various soft skills.

While it may seem straightforward, producing high-quality content requires a versatile skill set. Picture a role that combines elements of a corporate trainer, motion designer, copywriter, UX/UI designer, and researcher. It’s both challenging and inspiring, especially when successfully making complex concepts accessible and engaging.

It’s important to note that the learning industry is evolving rapidly. In the Training & Resourcing team, we are consistently exploring and evaluating new programs and tools, aiming to seize every opportunity to make our programs practical and effective for the PSI team. This journey has been incredibly interesting, and I am confident that we will soon witness the emergence of new and more engaging formats and experiences.

How have you grown in your career with PSI?

My career path to the current role wasn’t a straightforward one. I initially started as a Project Assistant but discovered my passion for Learning and Development during training sessions conducted by our Training and Resourcing team. When a position working with Training & Resourcing became available, I applied and was fortunate enough to secure the role.

Over the next several years, I actively engaged in training coordination and development. Along the way, I discovered an e-learning development certification program, which instantly captivated me. Soon, e-learning became the primary focus of my job, although I still find great satisfaction in leading instructor-led sessions.

Throughout this journey, a key lesson for me has been the value of direct communication with colleagues. While learning theories and tools are crucial, my real growth and understanding stemmed from team mentorship and practical, interpersonal interactions. This hands-on experience has been pivotal in my career development at PSI.

What skills or qualities do you believe are crucial for someone to excel in their career at PSI, and how have you developed or honed these skills throughout your career?

My prior experience in recruitment taught me that there isn’t a universal skillset for candidates; each job at PSI has its unique requirements, a feature I highly value. Simultaneously, I’ve recognized that qualities such as curiosity and open-mindedness are significant advantages in this environment. Given the continuous evolution of the clinical research industry, I believe our success hinges on our capacity to learn from one another, collaborate, and grow together as a team.

What aspects of PSI’s culture do you appreciate the most, and how do they contribute to your overall job satisfaction?

What resonates most with me about PSI’s culture are the values placed on appreciating each other’s input, fostering continuous learning, and promoting open communication. It’s more than just a job; it’s about being part of a community that consistently strives for improvement and collective growth. Above all, our shared commitment to the ultimate goal of improving patients’ lives and bringing new medicines to fruition is the most inspiring aspect of our work.

What advice would you give to someone looking to join our team?

PSI offers a culture that values a strong professional ethic and continuous learning. It’s an ideal environment for individuals who are motivated to grow and make a tangible difference in their work!

Interested in taking the next step in your career? Discover what makes PSI so unique and explore our open job opportunities.


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A Spotlight on Impactful Contributions and Excellence in Clinical Research from a Data Management Group Lead 

In this team member spotlight, we delve into the intricacies of Anastasia’s career at PSI and how her expertise contributes to the overall mission of PSI, to be the best CRO in the world as measured by our employees, clients, sites, and vendors. Join us on a journey to discover Anastasia’s impact within the clinical trial landscape, showcasing the passion and dedication that define her role at PSI.

Describe your role within PSI and how your role impacts a clinical trial?

I serve as the Data Management Group Lead, responsible for overseeing Data Management (DM) activities within projects where PSI DM was contracted, I support the Project Data Manager. My role involves ensuring the optimal delivery of this study segment.

I act as the custodian of DM templates, involving the creation of new templates and the enhancement of existing ones based on departmental experiences and lessons learned. Additionally, I participate in review of PSI DM Quality Systems Documents.

In my capacity, I contribute to the training programs for both the DM department and other departments. I play a role in line managing my colleagues, guiding them in overcoming challenges, and fostering their professional growth. Another facet of my responsibilities involves active collaboration with one of our primary Electronic Data Capture (EDC) vendors, Medidata. This collaboration in particular includes the review of their new releases.

Lastly, I supervise automation activities within our departments, aiming to streamline processes, save time, and enhance overall efficiency.

How did you become interested in clinical research, and what motivated you to pursue a career in this field?

To me, a clinical trial project represents a complex and dynamic system. I liken it to fractals in the sense that each aspect mirrors or contains elements of occurrences in other aspects. For instance, in Data Management, there is a need to assimilate, comprehend, and convert various elements into data, such as the assessments of subjects, the organization of drug dispensation in the study, the speed of subject enrollment, the timing for Stats to review results, the contracted labs, and internal issues with data flow.

These are precisely the types of systems that capture my interest.

Moreover, it serves as an ongoing learning environment, both scientifically and in terms of the ‘handcraft’ involved. The rules of the process tend to evolve, becoming more intricate or changing, and new rules may emerge, similar to shifts in study designs. Consequently, there is a continual opportunity to acquire new knowledge and share insights with the team. This evolving process is particularly exhilarating for me.

What do you find most rewarding about your career at PSI?

I am delighted to be a member of an exceptional team, surrounded by amazing colleagues both within the company and specifically within my department. These individuals inspire me, and I consistently learn from them. I consider myself fortunate to be a part of this knowledge-sharing community, benefiting from the wisdom of my senior managers in an environment they have cultivated.

This supportive atmosphere has enabled me to evolve rapidly, ensuring that monotony is never a concern. Beginning as a Data Manager, I progressed through roles such as Lead Data Manager and Senior Data Manager to my current position as a DM Group Lead. This growth is not only about the expansion of my responsibilities but also involves dealing with increasingly complex projects and making a greater contribution to departmental activities. Significantly, this professional growth has been entirely within PSI.

What excites you about your career and what advice would you give to someone looking to join our team? 

What excites me most about my career is the diverse range of growth opportunities available both as a Data Management professional and as a manager. The chance to continuously learn from outstanding individuals within our team is a constant source of inspiration.

My advice to someone looking to join our team is to embrace hard work, set ambitious goals, and maintain consistency in both professional and managerial aspects. The combination of diverse growth areas and the collaborative environment here creates an exciting and fulfilling career journey.

Interested in taking the next step in your career? Discover what makes PSI so unique and explore our open job opportunities.


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Exploring the Role of a PSI Recruiter: Insight into Recruitment, Impact, and Culture at PSI

In this team member spotlight, Leticia provides a detailed account of her role, emphasizing the importance of talent acquisition in the broader context of clinical research. This candid conversation provides a glimpse into the challenges, accomplishments, and the genuine passion that fuels Leticia’s commitment to making a difference at PSI and in the world of clinical research.

Describe your role within PSI, the responsibilities you handle on a day-to-day basis, and how your role impacts a clinical trial?

I work as a Recruiter and my primary focus is handling recruitment needs in Latin America and some global positions within the Biostatistics department. On a daily basis, I oversee the entire recruitment process. This involves tasks such as reviewing CVs, conducting initial interviews with potential candidates, coordinating subsequent stages of the hiring process, and maintaining clear communication with candidates. I also engage with hiring managers to understand their requirements, facilitating discussions until we reach a final hiring decision. Additionally, I play a role in presenting job offers to candidates and introducing them to the HR team for the onboarding process.

While the impact of my role might not be direct, it is crucial for the success of clinical trials. As a recruiter, my responsibility is to identify and select individuals who are the right fit for our team. This, in turn, contributes to the growth of our team and ensures that we can effectively meet the needs of various projects and clients with a high level of quality.

How have you grown in your career with PSI?

In my time at PSI, I can confidently say that I have indeed grown and that my growth has been facilitated by the support of my exceptional colleagues. They offer valuable feedback and assist me in identifying areas for improvement, exploring alternative approaches, and suggesting ways to approach tasks differently. This collaborative environment has not only contributed to my professional advancement but has also been instrumental in the development of my soft skills.

While it may sound like a cliché, the truth is that I genuinely view myself as a completely different person and professional today compared to who I was one year ago.

What do you find most rewarding about your career at PSI, and how does it align with your personal and professional goals?

The most rewarding aspect of my career at PSI is the knowledge that my work matters and that I’m contributing to something greater. Being part of a company whose work directly impacts people’s lives around the world gives me a sense of fulfillment. It aligns perfectly with both my personal and professional goals, as I have always aspired to be part of something meaningful.

Working for a company that actively engages in positive initiatives and being able to perform a job that directly impacts and contributes to this larger purpose is genuinely gratifying. This sense of purpose not only enhances job satisfaction but also serves as a motivating factor, particularly on challenging days.

What aspects of the PSI’s culture do you appreciate the most, and how do they contribute to your overall job satisfaction?

I value several aspects of PSI’s culture that have significantly contributed to my overall job satisfaction. Right from the selection process, it was evident that the team at PSI is organized, friendly, and maintains a welcoming atmosphere. The transparency and honesty exhibited by the team during the recruitment process were promises fulfilled once I joined the company.

One key element of PSI’s culture that greatly enhances job satisfaction is the provision of a healthy work environment with a well-balanced workload. This balance is crucial for individuals to excel in their roles. The team’s support and collaborative spirit foster an environment where everyone is focused on achieving results, and there is a collective commitment to putting in the necessary effort. Working alongside dedicated individuals who genuinely care about their work and each other brings out the best in us and instills a strong sense of motivation.

Are there any specific accomplishments or milestones you’ve achieved during your time with PSI that you’re especially proud of?

I take pride in every new hire I’ve facilitated, but there are a few notable accomplishments that stand out for me. Firstly, the successful onboarding of the first candidate I hired holds special significance. Additionally, completing my first end-to-end recruitment process independently marked a significant milestone in my role. I also find pride in successfully filling positions that initially appeared challenging or even impossible.

The opportunities and challenges presented by PSI and my team have allowed me to continually grow and overcome obstacles, each instance becoming a source of pride. Whether it’s navigating through unfamiliar territory or tackling seemingly difficult tasks, these experiences contribute to my sense of accomplishment and professional development.

What advice would you give to someone considering a career with PSI?

If you’re contemplating a career with PSI, my advice is to go for it!

I would encourage you to take the time to conduct thorough research about PSI, familiarize yourself with our values, and identify positions that align with your background. Prepare yourself for the application and interview process. By doing so, you may find yourself joining an outstanding company and becoming a valued member of a supportive, collaborative, and remarkable team.

Interested in taking the next step in your career? Discover what makes PSI so unique and explore our open job opportunities.


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Career Conversations with a PSI Master Trainer

In this team member spotlight, we explore Avi’s career and the choices that have influenced his growth in the industry. From childhood dreams of becoming a pediatrician to navigating through diverse roles in clinical research, this Q&A provides a unique insight into Avi’s personal and professional journey and the fulfillment and growth he’s found at PSI.

How did your interest in clinical research develop, and what inspired you to pursue a career in this field?

As a child, I always envisioned myself becoming a pediatrician. However, after completing mandatory army service in Israel, I decided to explore my passion for medicine by first obtaining a biology degree. Upon earning my BSc, I was presented with an opportunity to join a cutting-edge laboratory at Tel-Aviv University for a Master’s degree in plant microbiology, an experience that solidified my love for biological studies.

Upon completing my Master of Science degree, I found myself contemplating the next step in my career and felt a growing attraction to the field of medicine. While exploring potential paths for someone with dual degrees in Biology, I discovered the expansive realm of clinical studies, and it immediately captivated my interest. Eager to delve deeper, I enrolled in Good Clinical Practice studies, and upon graduation, I joined the industry as a business development associate. Throughout my career, I’ve worked in various roles, transitioning from a business development associate to a clinical trial associate and a monitor. This journey has been immensely fulfilling, and I haven’t looked back since.

Can you describe your role within PSI, the responsibilities you handle on a day-to-day basis, and how your role impacts a clinical trial?

I serve as one of the Master Trainers in the Master Trainers Unit (MTU) at PSI. Our primary responsibility is to design and conduct training programs for the clinical operations department with the overall goal of ensuring that our clinical operations personnel receive thorough training and are equipped with the necessary knowledge and tools to excel in their roles and deliver high-quality results. We strive to make our training sessions user-friendly, engaging, and informative. 

On a day-to-day basis, my activities align with this mission. I conduct face-to-face training sessions alongside my colleagues, covering various topics relevant to clinical operations. Additionally, I play a role in developing presentations and tutorials, utilizing various designer tools at our disposal. Through these efforts, we aim to enhance the skills and expertise of our clinical operations team, ultimately contributing to the overall success of the clinical trials we undertake.

How have you grown in your career with PSI? 

When I joined PSI in 2016 as a Senior Clinical Research Associate, I played a key role in establishing the Israeli office. At that time, I was the second employee out of four, working from rented rooms at a local Regus, our temporary office location. It was a period of novelty and excitement as everything we did was groundbreaking. Over the years, I witnessed substantial growth, both personally and in the local offices. As more studies came in, the offices expanded in both size and personnel, and my role evolved accordingly.

With the increasing responsibilities and diverse perspectives that came my way, I seized the opportunity to join the MTU more than two years ago. With the support of my line manager and country manager, I was thrilled to be accepted into this role. Serving as a Master Trainer allows me to leverage the experience and knowledge I gained during my years of monitoring. It is a unique opportunity to guide generations of monitors and clinical operations personnel through the challenges of our dynamic field.

I firmly believe that PSI offers the most comprehensive training program for both new and existing employees, playing a crucial role in setting our teams up for success. I am genuinely grateful to be a part of this journey.

What do you find most rewarding about your career at PSI, and how does it align with your personal and professional goals?

What I find most rewarding about my career at PSI is being a part of a team comprised of talented, creative, and knowledgeable individuals. Spending my days developing tools that assist my colleagues in maintaining the high quality for which our company is renowned is incredibly satisfying. I genuinely feel that I make a positive impact on a daily basis, and this motivates me to strive for continuous improvement and contribute even more to our collective success.

What excites you about your career with PSI?

The dynamic nature of my daily work is what I find most intriguing. Each day presents new challenges, diverse activities, and the requirement to acquire fresh skills to ensure the delivery of quality results. Additionally, I greatly appreciate the impact our work in the MTU has on individuals. The opportunity to positively influence the lives of colleagues adds a rewarding dimension to my daily tasks.

What advice would you give to someone considering a career with PSI? 

Practice patience by dedicating time to grasp the fundamentals and grow at a comfortable pace. Utilize the abundant resources available to you, inquire about anything you’re curious about, and exhibit eagerness to learn. Before you know it, you’ll find yourself in a position where you’re the one providing answers to questions from recently onboarded colleagues.

Interested in taking the next step in your career? Discover what makes PSI so unique and explore our open job opportunities.


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A Spotlight on Richard’s Impactful Contributions to eCOA Systems 


In this team member spotlight, we sit down with Richard to explore his career path with PSI, what he finds most rewarding about his role, and the advice he would give those wishing to join our team.

Richard stands out as a key influencer at PSI, where he spearheads the proposal and development activities related to eCOA. His daily contributions involve offering guidance to diverse stakeholders, from vendors to study teams, with the overarching goal of creating efficient systems that enhance data quality while minimizing operational burdens.  

As we delve into Richard’s journey, we explore his transformative experience from a microbiologist at Unilever to Associate Director of eCOA Systems here at PSI, where he not only manages his team but also serves as a mentor and strategic thinker, shaping the direction of the group to continually add value to the industry. 

Describe your role within PSI and how you impact a clinical trial. 

As Associate Director of eCOA (Clinical Outcome Assessments) Systems, my responsibility involves overseeing all aspects of proposal and development related to eCOA; eDiaries, Questionnaires, Scales, etc. On a daily basis, I provide guidance to vendors, sponsors, and study teams, outlining the system’s structure and functionality. My goal is to ensure that the system effectively captures necessary data while minimizing the burden on both the site and the patient. Failing to create a usable solution can significantly impact compliance and data quality, especially since the systems we build often support primary and secondary endpoints.

In the realm of eCOA development, timely delivery is crucial, as it frequently aligns with the critical path during startup. Therefore, managing the system delivery effectively is essential to ensure readiness for FSI (First Subject In).

Additionally, a key aspect of my role involves contributing to proposals and supporting bid defense. This is where I begin strategizing the best ways to implement a system.

How did you become interested in clinical research, and how have you grown professionally at PSI?

To be candid, I didn’t actively seek out a clinical role; rather, it found me during my time at Unilever in the oral care group. While working as a microbiologist, I developed an assay to measure the rate of lactic acid production in plaque. The plan was to use this assay to detect differences in subjects with a high incidence of tooth decay versus those with a low incidence in India. The individual set to oversee the study team in India was reluctant to travel, and jokingly, I volunteered to take on the role. 

Subsequently, I collaborated with the science team on the protocol and worked with personnel in India to identify a suitable location in the Mumbai area. I then trained the sites in the assay and collaborated with the local study team to execute the study. This experience marked a significant shift from my lab-based role, where I modeled the disease process, to a clinical setting where I felt closer to making a tangible difference. 

Post-Unilever, I briefly worked for a medical charity, managing a grant round with a cumbersome paper-heavy process. Successfully advocating for the development and implementation of an electronic web-based application form was a pivotal moment. Following this, I expanded my expertise into clinical technology IxRS first and then into eCOA. 

My career at PSI has been transformative. While I’ve held line management roles in the past, eCOA presented a new challenge. At PSI, I not only manage my team but also serve as a mentor and strategic thinker, shaping the direction of the group to ensure we continually add value to PSI. This added responsibility has been a significant factor in my professional growth and development at PSI. 

What do you find most rewarding about your career at PSI and what advice would you give to someone looking to join our team?

What I find most rewarding about my career is successful, on-time delivery of a system, especially when the first patient successfully uses the device and we obtain valuable data. This aspect of the role can be nerve-wracking, but it’s undeniably the most fulfilling. Additionally, providing guidance that is well-received and appreciated, whether it’s internally at PSI or to a Sponsor, comes in as a close second in terms of satisfaction.

For someone looking to join our team, I would emphasize the gratification that comes with contributing to the timely and successful implementation of systems. Be prepared for the challenges, but also appreciate the value in offering guidance that positively influences our processes. At PSI, we’re in the ‘Goldilocks Zone’ of CROs – not too large to feel lost or anonymous, and not too small to feel restricted or isolated. It’s just the right fit for a balanced and rewarding professional experience.

Interested in taking the next step in your career? Discover what makes PSI so unique and explore our open job opportunities.  


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A Journey of Growth and Success at PSI: Insights from a Principal Clinical Research Associate

This spotlight story explores Monika’s career growth, her appreciation of PSI’s inclusive culture, and offers insights into what influences a successful career.

Describe your role within PSI, the responsibilities you handle on a day-to-day basis, and how your role impacts a clinical trial? 

I am the Principal Clinical Research Associate in Germany. This role entails two primary responsibilities:

  1. In collaboration with the local clinical operations managers, I dedicate half my time to identifying and solving challenges facing our local team. I’m available to offer guidance when local CRAs require additional input regarding general work-related queries. Whether it’s providing personalized training to individuals or conducting training sessions for the entire CRA team in Germany – I’m actively involved. Additionally, I support local Clinical Operations managers in tracking the status of supervised field training, ensuring adherence to our Standard Operating Procedures and undertake supervisory monitoring when necessary. These on-site visits serve multiple purposes: sharing my expertise with junior colleagues, verifying compliance with PSI standards, and gaining firsthand insights into the challenges our sites and monitors face. By addressing these challenges, we can develop solutions and prevent recurrence across other sites and studies.
  2. The second half of my time is devoted to my role as a regional lead in an oncology trial. In this capacity, I oversee various layers of progress towards achieving project milestones while also addressing emerging issues. In essence, I provide support to the Project Manager on one side and the lead monitors on the other. My goal is to ensure the collection of reliable and high-quality study data, all in accordance with ICH-GCP, local regulatory requirements, SOPs, and timelines.

Have you grown in your career with PSI? 

Definitely! When I initially joined PSI as a Clinical Research Associate I (CRA I), I had only about a year of monitoring experience and had conducted a limited number of site visits. My self-confidence was relatively low, and I felt extremely uncomfortable when it came to addressing errors with sites. I often worried that I might be the one at fault rather than them. However, with significant support and encouragement from my colleagues and line manager, I managed to overcome this fear within a few months. The open and inclusive atmosphere fostered an environment where I felt comfortable asking what I perceived to be very basic questions without the fear of judgment.

Over time, I advanced through the roles of CRA II, Senior CRA I, Senior CRA II, and now, seven years later, I hold the position of Principal CRA. Through this journey, I have become more resilient and less easily intimidated. I’ve developed the ability to identify mistakes in a more constructive manner than before. Presently, I play a role in providing guidance and reassurance to my colleagues, which is incredibly fulfilling as it allows me to contribute back to the team. Interestingly, many of the questions I’m asked by my colleagues mirror the ones I encountered myself during my earlier years in a junior role.

What do you find most rewarding about your career at PSI, and how does it align with your personal and professional goals?

Throughout the years marked by the impact of COVID-19, our workload appeared to escalate significantly. Tasks that used to take only 20 minutes to complete on-site now consumed hours due to remote work. Even as we navigate the aftermath, staff shortages at sites continue to pose challenges. To ensure project progress despite these hurdles, a substantial amount of additional effort was required from all parties at PSI. Importantly, I never perceived these extra efforts as going unnoticed. What I find particularly gratifying is the consistent acknowledgment and gratitude I receive from colleagues, my line manager, and the project teams. This daily recognition not only makes me feel valued as an employee but also as an individual.

What skills or qualities do you believe are crucial for someone to excel in their career at PSI, and how have you developed or honed these skills throughout your career?

Effective communication and a service-oriented mindset are crucial factors. I firmly believe that many of the challenges we encounter in our daily work stem from gaps in communication with sites, colleagues, and clients. The smoother our communication of expectations, feedback, and priorities, the more seamless our journey towards achieving our objectives and project success becomes.

Since joining PSI, I’ve been consistently amazed at the high level of teamwork, our capacity to provide and receive well-deserved praise, and the sheer enjoyment of being part of such a cohesive unit.

What aspects of PSI’s culture do you appreciate the most, and how do they contribute to your overall job satisfaction?

Even before my initial start, it was PSI’s personal touch that left a lasting impression on me. Just before Christmas, I had sent my signed contract to work with PSI. A few days later, I received a Christmas card signed by all the individuals I had met and conversed with during my interview. The card conveyed their anticipation of seeing me again soon. This gesture only amplified my excitement for my impending first day at work.

Upon beginning my role, the international ambiance of the Munich office struck me profoundly. Given that I had spent nearly five years living in Oxford, I was feeling nostalgic for that place. Thus, hearing the diverse range of English accents resonating throughout the office brought a sense of familiarity. This sentiment was further magnified by our global operations. Connecting with colleagues from around the world and gaining insights from their perspectives consistently broadens my understanding.

I also find the approach to handling mistakes at PSI to be exceptional. Instead of focusing on punitive measures for those responsible, the emphasis is placed on preventing such errors from recurring. This differs from my previous experiences. Equally noteworthy is the open atmosphere that encourages individuals to openly acknowledge any missteps. This level of transparency is truly unparalleled.

What excites you about your career with PSI? 

Reflecting on my journey, I can clearly trace my evolution from where I began to where I am today. In just seven years, I have transformed into a recognized expert in my field. Along the way, I encountered a variety of challenges, such as supporting inspections in a study I wasn’t initially assigned to, at sites I hadn’t previously worked with. Remarkably, not only did I navigate these situations successfully, but I emerged even stronger than when I entered them.

I’m incredibly grateful for the opportunities that allowed me to experience these challenges and discover my capabilities and potential. It’s enlightening to witness what I can accomplish when the need arises. While I wish more individuals could gain similar experiences, I acknowledge that hindsight often makes looking back easier than peering into the future. If given the choice, I’m uncertain whether I would have willingly selected such challenges, yet I’m ultimately thankful for the growth they facilitated.

What advice would you give to someone considering a career with PSI? 

Give it a shot! If you thrive on being part of a collaborative team and are enthusiastic about learning something new each day, this could be the perfect fit for you. I personally feel valued for who I am, and there’s no reason why you shouldn’t experience the same here.

Are you looking to take the next step in your career? Learn what makes PSI so unique, and check out our open positions.

A Journey of Growth and Success at PSI: Insights from a Principal Clinical Research Associate Read More »


Unleashing Your Potential: Advantages of a Career as a Clinical Research Associate at PSI 

Are you passionate about medical research and making a positive impact on patient lives? If so, a career as a Clinical Research Associate (CRA) may be the perfect fit for you.

CRAs at PSI CRO are integral members of our motivated and driven team of high-level professionals and play a crucial role in advancing medical knowledge and improving patient care. This blog post highlights the advantages of a career as a CRA at PSI.

  • Pioneering Scientific Advancements: 

As a CRA, you directly contribute to the development of new drugs, treatments, and medical devices for patients around the world. By overseeing clinical trials, ensuring their integrity, and adhering to regulatory guidelines, you become an agent of change in the field of medicine. Your efforts contribute to breakthroughs that can save lives, relieve suffering, and enhance the overall well-being of patients.


  • Continuous Learning and Professional Growth: 

A career as a CRA is an ongoing journey of learning and professional development. You gain a profound understanding of clinical research methodologies, regulatory compliance, and industry standards.


At PSI, we offer dedicated training and development programs to ensure that our team members are confident in their ability to do their job and receive the necessary skills and training to progress in their careers. We offer a CRA I training program for colleagues wishing to enter into a career as a CRA, a lead monitor program, and a clinical trial lead training program. In addition, several training courses are available for team members with a desire to broaden their therapeutic expertise with intensive GI, Oncology, and Hematology programs. Through our training programs, you’ll be able to expand your knowledge base and refine your skill set.


  • Varied and Stimulating Work: 

Each day brings new challenges and exciting tasks. From site selection and study initiation to monitoring, data collection, and reporting, your work is multifaceted. You interact with a wide range of stakeholders, including investigators, study coordinators, and regulatory authorities, honing your communication skills. This dynamic environment keeps you engaged, motivated, and continuously learning.  


  • Global Opportunities:

The world of clinical research knows no boundaries. PSI CRAs may find themselves working on international studies or collaborating with teams from different countries. This global exposure not only expands your professional network but also enriches your cultural understanding. Working on diverse projects and encountering varying healthcare systems enhances your adaptability, flexibility, and cross-cultural communication skills.  


  • Making a Positive Impact on Patient Lives:

One of the most fulfilling aspects of being a PSI CRA is the direct impact you have on patient lives. By ensuring the integrity and compliance of clinical trials, you contribute to the safety and well-being of the individuals participating in these studies. The medications and treatments developed through these trials have the potential to improve, extend, or even save lives. Your dedication and meticulous work directly translate into improved patient outcomes and a brighter future for healthcare. As a PSI CRA, you contribute to our driving mantra, “Every Patient Counts.”


A career as a CRA opens a gateway to a world of exciting possibilities. By becoming a driving force in clinical trials, you contribute to scientific advancements, benefit patient lives, and help to shape the future of healthcare.


Join PSI’s league of dedicated professionals committed to advancing medical knowledge, improving patient care, and making a lasting impact on health around the world.

Unleashing Your Potential: Advantages of a Career as a Clinical Research Associate at PSI  Read More »


Doug Shannon’s Journey of Impact and Innovation at PSI

Doug Shannon, a manager on PSI’s process improvement team, is driven by a passion for intelligent automation and improving healthcare outcomes. In this spotlight story, explore his journey to clinical research, the impact of his role in PSI’s digital transformation, and his insights for those considering a career at PSI.

How did you become interested in clinical research, and what motivated you to pursue a career in this field?

My interest in clinical research stems from my innate desire to contribute to the improvement of healthcare. I have always been passionate about finding ways to make a positive impact in the field. This motivation drove me to pursue a career in the life sciences field, where I can actively work towards enhancing outcomes and making a difference.

Describe your role at PSI and how it impacts a clinical trial

As an Intelligent Automation Leader at PSI, my role revolves around spearheading the creation and management of a Center of Enablement for digital transformation in healthcare. On a daily basis, I am responsible for overseeing the implementation of intelligent automation solutions and driving innovation within the organization.

In this capacity, I collaborate closely with cross-functional teams to identify areas of improvement, streamline processes, and leverage emerging technologies to enhance the efficiency and effectiveness of clinical trials. By leveraging automation, artificial intelligence, and data analytics, my role directly impacts the entire clinical trial lifecycle, from protocol design and patient recruitment to data analysis and regulatory compliance.

My goal is to ensure that our organization stays at the forefront by leveraging the power of technology to drive positive solutions.

What do you find most rewarding about your career at PSI, and how does it align with your personal and professional goals?

The most rewarding aspect of my career at PSI is harnessing the power of intelligent automation technologies to drive operational efficiency and improve patient care.

Aligning with my personal and professional goals, this role enables me to combine my passion for healthcare with my expertise in automation. By leveraging advanced technologies, we can impact clinical trials by streamlining our process and enhancing our efficiency and its effectiveness. Witnessing the positive impact and meaningful change my work brings is truly fulfilling. It gives me a sense of purpose and satisfaction to know that my work is directly contributing to the improvement of patient care and the overall healthcare ecosystem.

Furthermore, being part of a progressive organization like PSI allows me to collaborate with talented individuals, exchange knowledge, and stay at the forefront of innovation in our industry. PSI’s involvement with intelligent automation presents continuous learning opportunities and the ability to drive significant positive change.

What aspects of PSI’s culture do you appreciate, and how do they contribute to your overall job satisfaction?

I greatly appreciate PSI’s culture and the core values that drive our organization. These values, including delivering wow service, being a teammate, walking the talk to deliver results, striving for excellence while remaining humble, staying lean, and excelling in communication, create a supportive and dynamic environment that fosters my job satisfaction. They enable me to contribute meaningful work every day.

What advice would you give to someone considering a career with PSI?

I would emphasize the importance of embodying our core values, they truly guide our work and are essential for success in our organization.

Additionally, I encourage you to embrace the mindset of continuous improvement. The digital transformation journey is ongoing, and there will always be opportunities to innovate and optimize processes further. Being adaptable, open to learning, and proactive in seeking new solutions will contribute to your growth and contribute to the success of our digital transformation initiatives.

Joining PSI offers a unique chance to be part of a team that is revolutionizing healthcare through technology. By embracing our core values and actively contributing to the journey of digital transformation, you will not only find personal fulfillment but also can make a meaningful impact on clinical trial processes and outcomes.


Interested in joining a collaborative global team and making a difference in your career and for patients around the world? Click here to explore our open positions.

Doug Shannon’s Journey of Impact and Innovation at PSI Read More »

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King of Prussia Office Receives Prestigious Best Places to Work Award for 5th Year in a Row 

PSI CRO is excited to announce that its King of Prussia office has been recognized as one of Philadelphia Business Journal’s Best Places to Work for 2023. This prestigious accolade acknowledges PSI’s exceptional company culture, strong leadership, and unwavering commitment to its employees, as voted on by the dedicated professionals within the organization.   

This achievement marks the fifth consecutive year that PSI’s King of Prussia team has been honored with this esteemed award, reflecting the office’s consistent dedication to fostering an environment where employees can thrive and excel. 

“We are very proud to be named one of Philadelphia’s Best Places to Work for a fifth year in a row,” says Tom Flud, Director of Operations in PSI’s King of Prussia office. “During the last five years, PSI’s King of Prussia office has experienced substantial growth and transformation, while overcoming challenges posed by a global pandemic. Throughout this journey, our dedicated employees have continued to flourish, demonstrating unwavering resilience and a commitment to our belief that Every Patient Counts.” 

The selection process for the Best Places to Work award involves a partnership between Philadelphia Business Journal and Quantum Workplace. The public nominates companies, and employees at these nominated companies are then invited to complete an online survey that assesses various aspects of company culture, including compensation, benefits, and trust in senior leadership. 

At PSI CRO, cultivating a strong culture is a top priority, both in the King of Prussia office and across all global locations. The company’s foundation is built on stability and longevity, with a group of managers who founded PSI a quarter of a century ago still actively involved in the organization today. This enduring stability has fostered a unified global culture that spans six continents. 

The company adheres to seven core values that guide its business practices, and serve as the bedrock of PSI’s growth and unwavering commitment to providing exceptional customer service for more than 25 years. With a workforce of more than 2,700 employees worldwide, these values ensure that PSI maintains its unique path of organic growth and customer-centric dedication.  

For more information and to explore opportunities to join the dynamic PSI team, please visit our careers page

King of Prussia Office Receives Prestigious Best Places to Work Award for 5th Year in a Row  Read More »

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Expert Tips to Help You Prepare For Your Job Interview

Preparing for a job interview can be overwhelming. Candidates often ask themselves questions like, “How can I best prepare” “What if I don’t have all the skills necessary,” and “What is the interviewer expecting of me?” To help answer these questions, we’ve connected with the experts here at PSI to learn their tips for assisting candidates in preparing for and acing their interviews.

Be Honest About Your Skills and Experience

“In your interview, be honest about your skills and professional experience. If you lack expertise in certain areas, recognize that and focus on your transferable skills and knowledge that can make up for it. For example, if you haven’t done a certain task before, describe your theoretical training and how you can apply that to handle the job. It’s also important when you’re presenting yourself during the interview that you strike a healthy balance between enthusiasm and overconfidence. Avoid using cliches or generic answers that you can’t back up with real examples; instead, be specific to avoid sounding too rehearsed.”

– Ksenia Solovyeva, Recruitment Director

 Do Your Research and Come Prepared With Questions

“An interview should never be one-sided. In your interview, you’ll have the opportunity to ask questions, so make sure you’ve researched beforehand and crafted thoughtful questions that align with the job description and company culture. The interview is also an opportunity to see if PSI aligns with your values and expectations. Be sure to ask yourself, “Why am I interested in this position? How does this role relate to what I seek for my career and professional future?” “What are my expectations for this opportunity?” These questions will help you understand why you’re interested in the position and help you be more prepared.”

– Leticia Secler, Recruiter

Provide Tangible Examples to Support Your Professional Experience

“During your interview, provide the hiring team with tangible examples and details to support your professional experience. While you have the full attention of the hiring managers, highlight why you’re the best candidate to be considered for the role and explain how your experience aligns with PSI’s core values. It’s also a good idea to express your genuine enthusiasm and excitement about why you feel this position is a good fit for you, how your experience aligns with the position, and how it fits your career goals. Finally, make sure to have the job description in front of you during the interview and highlight some key areas in which you feel you have been successful throughout your career, and how you can take this experience and contribute it to PSI.”

– Kimberly Simmonds, Recruitment Manager

By following these tips, you can better prepare for your job interview and increase your chances of success. Interested in joining PSI’s team? Apply today and put these tips to use!

Expert Tips to Help You Prepare For Your Job Interview Read More »