Last revision on 20 September 2023
PSI CRO AG, the parent company, and PSI Pharma Support America, Inc. (PSI, we), will need to collect and use information about your professional qualifications and other personal data to ensure that your engagement with us is administered in compliance with the laws and PSI’s legitimate business interests.
The objective of this Notice is to provide you with an overview of how we process your personal data, namely how we collect, use, storage, and disclose them.
WHICH PERSONAL DATA DO WE PROCESS
Personal information that we may need to collect about you may relate to the following categories:
Contact: name, e-mail address, phone number, position, department, business location, etc.
Qualification: education, work experience, language skills, CV, former employment, certificates, licenses, professional membership, awards, publications, professional opinions, advice, consultation, etc.
Passport and business travel: date of birth, gender, birth country, birth city, national ID type, national ID, citizenship status, citizenship country, nationality, travel details, national and international passport, visa applications, visa details, etc.
User data: data required to provide you with access to company computer systems and networks, e.g., IP address, user password, user login name IDs assigned in the system, etc.
WHAT ARE THE PURPOSES AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
PSI will process your personal information to ensure that we meet our respective contractual obligations in accordance with the service agreement that you entered into with us.
In some specific cases, we can reach out for your consent to information processing. For instance, when we or would like to share photographs picturing you and taken at a business or a team building or other related event via PSI public media accounts.
PSI has the legitimate interest to use your personal information for a number of purposes. Some examples of such processing purposes are provided below.
- Assigning you a role and tasks in a project/study conducted by PSI for a clinical trial sponsor and managing your engagement into this and other projects/studies in accordance with the study contract.
- We will need to use your information to arrange project-related and corporate trainings as appropriate for the services that you deliver to PSI.
- In order to ensure appropriate security, PSI may need to monitor the activity of the users on the corporate network and other corporate resources, including e-mail and access to the internet.
- We are constantly working to improve our internal business processes, for which we might need to have an overview of information about our service providers.
WHO WILL HAVE ACCESS TO YOUR PERSONAL INFORMATION
PSI personnel: As PSI is a global company with worldwide presence, we need to share information, including personal information of our contractors, within PSI, to manage our business operations and comply with the applicable laws. This means that all PSI staff will have access to your PRIMA profile, as well as other personal information as needed to enable them to carry out their job responsibilities.
Third party service providers: When we need to use your personal information to fulfill our contractual responsibilities towards you, like administering the payment for your services, we may need to engage an external company to help PSI carry out its obligations. In this case, PSI will need to share your personal information with such third-party providers. When PSI works to improve internal processes, e.g., to automate manual operations, PSI may need to engage professional service providers and enable access to your personal information for the delivery of their assistance.
Sponsors, study vendors: When your services require you to work as a member of a project team for different clinical studies, PSI will share your contact data, information about your professional qualifications and other relevant personal information with the study sponsors and vendors involved in the study.
Authorities: When we collect information for some of the purposes, we may do so in response to a statutory requirement. In such cases, to comply with the law, we will have to share your information with the authorities. In addition, regulatory authorities will have access to your personal information when this information make part of the study file. There may be other cases when disclosure of your data will be required. We will follow the applicable laws in this regard.
FOR HOW LONG DO WE RETAIN YOUR INFORMATION
PSI will retain your personal information for as long as the services agreement is in force. After the termination of the agreement, we may keep your information during the legally established timeframes and to comply with the legal obligations to which PSI is subject.
When you are engaged in a study as a project team member, some of your personal information contained in your CV(s), study-related communication, etc., shall be retained as part of the study file in accordance with the laws applicable to clinical trials.
HOW TO EXERCISE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
You have the right to request access to, rectification or erasure of your personal information, restriction of processing, as well as object to processing in some cases. You can also request a digital copy of the personal information that you provided to PSI. You can also withdraw your consent to processing for some purposes, if you initially consented to have your data processed, however please note that in such case the use of your data before you changed your mind, remains lawful.
Please note that more documents that define the processing of your personal data by PSI may be available. You may obtain more information on the terms of your data processing, including the complete list of purposes for which your data are processed, categories of personal data processed by your PSI counterparty, etc., as well as file any other enquiry.
For this, please contact PSI Data Protection group and Data Protection Officer at
If you are a resident of California, please read PSI’s California-Specific Description of Privacy Rights.
HOW WILL YOU KNOW THAT PSI REVISED THIS NOTICE
PSI reserves the right to modify this Notice as needed to reflect changes in laws, PSI practices and procedures, or requirements imposed by the applicable regulatory authorities. If changes occur, PSI will notify you of the changes to this Notice that can have an impact on your obligations and rights.